For Customer Experience Professionals

Primary Analyst Photo	Document Information	Rate this Document
	October 29, 2009 Health Plan Provider Search Tools: It's Time For An Upgrade by Elizabeth Boehm with Vidya L. Drego, Rachel Zinser, William Chu	Average: 10  (1 rating)

This is an excerpt

Executive Summary

Consumers tell us that online provider directory tools are convenient and reasonably easy to use but still fall short of helping them make decisions regarding where to get the best care for themselves and their families. To bring provider directories in line with consumer expectations, health plan customer experience professionals should source up-to-date provider data from a third-party vendor, think outside the box on where and how to source supplemental provider information, and bring cost into the provider search equation.

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.