For Customer Experience Professionals

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	March 26, 2010 UK Site Search Best Practices: Creating A User-Centered Search Experience by Harley Manning with Angela Beckers, Jonathan Browne, Shelby Catino

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Executive Summary

Users only need two things for a positive site search experience: relevant results and an easy-to-use interface. Fortunately, today's leading sites help users get what they need by implementing best practices like autosuggest features, error recovery functionality, and results filters. To improve the performance of their own site search engines, customer experience professionals should design search to work with user-centered language, compensate for unintended errors, and blend the search and browse experience.

TABLE OF CONTENTS

• Site Search Needs An Upgrade

RECOMMENDATIONS

• Bring User-Centric Search To Your Site
• Related Research Documents

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