Analyst's Photo Name and Title Contact information
Charles S. Golvin

Charles S. Golvin
Principal Analyst

Research Coverage

Broadband & Home Networking, Consumer Electronics, Consumer Mobile Activities, Consumer Mobile Devices, Consumer Technology, Consumer Telecommunications, Digital Home, Information & Knowledge Management, Instant Messaging, Messaging, Mobile Entertainment, Mobile Services, Telecommunications Services, The Mobile Channel, eBusiness/eCommerce

Research Focus

Charles serves Consumer Product Strategy Professionals. His research covers consumer mobility and the digital home. He has an end-to-end understanding of consumer wireless, encompassing consumer behavior, devices, networks, carrier strategy, content, and applications, as well as mobile as a marketing channel. His research on the digital home examines the enabling networks; connectivity solutions; content and applications; and the changing role for service providers, media companies, marketers, device makers, and application developers in this evolving environment. Charles' research and analysis have been widely cited in publications including BusinessWeek, the Financial Times, The New York Times, and The Wall Street Journal, as well as on ABC, CNBC, CNN, NPR, and PBS.

Previous Work Experience

Prior to joining Forrester, Charles held senior technology positions at Citigroup, providing strategic technology guidance across business units in consumer and corporate finance. Among his projects were initiatives in consumer mobile banking in Japan, mobile commerce in Japan, and mobile payments in the US. His previous experience covers a wide variety of technologies and markets, including CAD for integrated circuit design, 3D graphics for film and broadcast, consumer entertainment software, interactive television, and production systems for game development.

Education

Charles holds M.S. and B.S. degrees in mathematics from the University of California, Santa Cruz.

Latest Research

Planned Research

Crafting Successful Smart Home Products April 2012
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NFC's Role In Products July 2012
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Convenience Quotient Analysis of Mobile Payments April 2012
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Assessing Platform Strategies For Device Makers May 2012
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Optimizing Cross-Device Product Experiences July 2012
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Charles S. Golvin serves Consumer Product Strategy professionals.

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Recent Media Citations
The Wall Street Journal, "Pushing Mobile Payments," January 13, 2012
The New York Times, "Beyone Siri: Voice Recognition Pops Up in More Gadgets," January 11, 2012
The New York Times, "Tech Carriers Show Little Interest In CES," Janaury 4, 2012
Bloomberg, "AT&T Pulls $39 Billion T-Mobile Bid on Regulatory Opposition," December 28, 2011
New York Times, "Few Options For Lagging T-Mobile," December 20, 2011
The Wall Street Journal, "An iPhone Rival, Not On Price," December 6, 2011
The Wall Street Journal, "Amazon Sells Smartphones For A Penny," November 22, 2011