Clay RichardsonSenior Analyst
Business Process Management, Business Process Management Suites, Business Process Methodologies, Business Process Modeling, Business Process Optimization, Deliver information across business processes to drive decisions, Packaged Applications, Workflow
Clay serves Business Process professionals and is a leading expert on business process management software, services, and methodologies. Clay delivers strategic guidance to Business Process professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.
Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM Centers of Excellence.
Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's business process management practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.
Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's Public Sector chapter.
Clay earned a B.S. in computer science from The University of South Carolina and a BPM Professional Certificate from Boston University.
Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs January 27, 2012 BookmarkPDF
Vendor Snapshot: BP Logix Keeps Projects And Processes On Time And Within Budget January 20, 2012 (Rating: 8) BookmarkPDF
Trends In Aligning Business Process And Master Data Management Initiatives October 11, 2011 (Rating: 10) BookmarkPDF
Data Quality Impacts On Business Process Management October 11, 2011 (Rating: 10) BookmarkPDF
Link Capabilities, Processes, And Value Streams For More Business Impact September 13, 2011 (Rating: 9) BookmarkPDF
Market Overview for Microsoft-Oriented BPM Suites February 2012 Receive an alert when this document is published: email RSS
Inquiry Insights: BPM Suite Trends 2012 April 2012 Receive an alert when this document is published: email RSS
Evaluating the ROI of BPM SaaS March 2012 Receive an alert when this document is published: email RSS
The Forrester Wave: BPM Suites, Q2 2012 July 2012 Receive an alert when this document is published: email RSS
Clay is an avid golfer who also loves travel and politics.
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