Forrester: - Making Leaders Successful Every Day

Analyst's Photo	Name and Title	Contact information
	Glenn O'Donnell Senior Analyst

Research Coverage

CMDB, Application Performance Monitoring, Network Performance Management, Server Management, Networking, Application Development, Capacity Modeling & Planning, IT Organization, Organic IT, Systems Management, IT Management, IT Process Automation, Infrastructure Benchmarks, Systems Partitioning & Virtualization, SOA & Web Services, Organizational Design & Change Management, Service-Level Management, SOA Management & Web Services Management, Data Center Management, Business Service Management, Server Provisioning, Integrated IT Management, IT Infrastructure & Operations, Software Distribution, Data Center Automation, Web Performance Management, Infrastructure Change Management, Infrastructure Measurement, Computer Architectures, Network Performance & Security, Application Management, ITIL, IT Services, Release Management, Infrastructure Configuration Management, Infrastructure Metrics, Application Development Processes & Tools, IT Service Management, IT Strategy, Planning, & Governance, IT Asset Management, LAN/WAN Performance Optimization

Research Focus

Glenn serves IT Infrastructure & Operations professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of a book on CMDB best practices (to be published soon).

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former analyst at META Group, where his research interests were similar to his current Forrester responsibilities. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Latest Research

Did You Know?

Glenn is a die-hard amateur radio enthusiast (call sign: K3PP) and even competes at a world-class level. A bona fide geek, he finds every aspect of science and technology interesting.